Our shipping and return methods
Hello and welcome to our Shipping page!
Delivery times in Metropolitan France are 2 business days (excluding weekends and public holidays). Delivery in Europe varies depending on the destination country of the order, between 2 and 7 business days (excluding weekends and public holidays). They are shipped via Colissimo or DPD Predict with a tracking number and delivered without signature. Whichever delivery method you choose, we will send you a link to track your package online. You can therefore check your order tracking at any time.
Shipping fees include preparation and packaging costs as well as postage. Preparation fees are fixed, while shipping costs vary depending on the total weight of the package.
We recommend grouping all your items into a single order. We cannot combine two orders placed separately, and shipping fees apply to each of them.
Your package is shipped at your own risk, but special care is taken with fragile items.
The box dimensions are appropriate and your items are properly protected. We ask that you take extra care when unpacking and do not use sharp objects to open the box.
Need more information? Check out our FAQ by clicking here.
The Subsonic team,