SUBSONIC, UNBEATABLE VALUE FOR MONEY!
Since their creation, we have always taken the greatest care with the quality of our products. We have selected the best materials and subcontractors to offer a product with excellent value for money.
Subsonic 24-MONTH warranty policy
At Subsonic, we are committed to offering quality products, tested and verified before shipment. Our products come with a legal 2-year warranty from the date of purchase, covering manufacturing defects and technical malfunctions occurring under normal use conditions.
✅ What our warranty covers
During the warranty period, if a product has a proven manufacturing defect or a malfunction not attributable to misuse, we will take charge, at our discretion, of:
Remote troubleshooting (via advice or diagnostic procedures),
Replacement with an equivalent new or refurbished product,
Or a refund if no other solution is feasible.
Important: In order to receive a replacement or refund, the customer must cooperate with the diagnostic steps. Refusal to apply the proposed solutions (reset, updates, connection checks, etc.) may result in a warranty denial.
🚫 What the warranty does not cover
The warranty does not cover the following cases, considered improper use or out-of-warranty damage:
Damage caused by a drop, impact, or intentional or accidental breakage,
Attempts by the customer to repair, disassemble, or modify the product,
Exposure to abnormal conditions (humidity, excessive heat, liquids, power surges, etc.),
Use in a professional or intensive setting not intended for the product (public gaming rooms, intensive e-sports, etc.),
Refusal to cooperate with technical diagnostics.
🛍 Products purchased from a retailer
If your product was purchased through an authorized Subsonic retailer, please contact them directly for any support request. The purchase invoice will be required.
🛠 Warranty procedure
Contact our customer service via the chatbot.
Our team will guide you through a remote technical diagnosis.
If a covered defect is confirmed, a solution will be offered to you (replacement or refund).
In the event of a replacement:
If the request is made within the first 30 days, a new product may be sent.
After 30 days, an equivalent refurbished product may be provided.
💬 Our commitment
We do our best to ensure your satisfaction. However, we apply our policy fairly and strictly, to prevent abuse while guaranteeing a reliable and honest experience for all our customers.