Garantie

Subsonic offers a collection of gaming accessories with excellent value for money.

Since their design, we have always taken the greatest care with the quality of our products. We have selected the best materials and subcontractors to offer a product with excellent value for money/price.

Subsonic 24-month warranty policy

At Subsonic, we are committed to offering quality products, tested and checked before dispatch. Our products come with a legal 2-year warranty from the date of purchase, covering manufacturing defects and technical faults occurring under normal conditions of use.

✅ What our warranty covers

During the warranty period, if a product has a proven manufacturing defect or a fault not attributable to misuse, we will take care of, at our discretion:

• Remote troubleshooting (via advice or diagnostic procedures),

• Replacement with an equivalent new or refurbished product,

• Or a refund if no other solution is possible.

Important: To benefit from a replacement or a refund, the customer must cooperate with the diagnostic steps. Refusal to apply the proposed solutions (resetting, updates, connection checks, etc.) may result in warranty refusal.

🚫 What the warranty does not cover

The warranty does not cover the following cases, considered misuse or damage outside the warranty:

• Damage caused by a drop, impact, or deliberate or accidental breakage,

• Attempts by the customer to repair, dismantle or modify the product,

• Exposure to abnormal conditions (humidity, excessive heat, liquids, power surges, etc.),

• Use in a professional or intensive setting not intended (public gaming venues, intensive esports, etc.),

• Refusal to cooperate with technical diagnostics.

🛍 Products purchased from a retailer

If your product was purchased via an authorised Subsonic retailer, please contact them directly with any claim. The purchase invoice will be required.

🛠 Warranty procedure

1. Contact our customer service via the chatbot.

2. Our team will guide you through a remote technical diagnosis.

3. If a covered fault is confirmed, a solution will be offered to you (replacement or refund).

4. In the event of replacement:

   • If the request is made within the first 30 days, a new product may be sent.

   • Beyond 30 days, an equivalent refurbished product may be provided.

💬 Our commitment

We do our utmost to ensure your satisfaction. However, we apply our policy fairly and rigorously, in order to prevent abuse while guaranteeing a reliable and honest experience for all our customers.