1. FOUNDATIONS OF OUR PRIVACY POLICY:
Subsonic, whose registered office is located at 314 allée des Noisetier – Building B – 69760 Limonest, in its capacity as data controller, attaches great importance to the protection and respect of your privacy, and in this regard we ensure compliance with applicable laws concerning the protection and security of confidential data. The site subsonic.com allows you to order Subsonic products and sign up for our newsletter. We also use cookies when you visit our website. In other words, in some cases we record personal data about you as a visitor to the site subsonic.com.
Our Privacy Policy aims to inform you of our practices regarding the collection, use, and sharing of the information you may provide to us through our website www.subsonic.com
2. SECURE DATA PROCESSING
When we receive your data or transfer it to our online store subsonic.com, we always use coding technologies recognized as standard and secure within the IT industry.
When we receive or transfer certain critical data such as financial information, for example, we use a secure server and connection via our Sogenactif payment platform.
3. HOSTING
The site subsonic.com is hosted by OVH, whose registered office is located in Roubaix (59). This means that all personal data collected on our site is stored on our hosting provider’s servers. This may include IP addresses, contact requests, metadata, and communication data, for example.
External hosting takes place for the purpose of performing the contract with our potential and existing customers (Art. 6, para. 1, letter b of the GDPR) and in the interest of providing our online offering in a secure, fast, and efficient manner through a professional provider (Art. 6, para. 1, letter f of the GDPR). If corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6, para. 1, letter a of the GDPR and Art. 25, para. 1 of the TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s terminal device.
Our hosting provider will process your data only to the extent necessary to fulfill its service obligations and will comply with our instructions regarding such data.
4. DATA IN CONNECTION WITH YOUR ORDER
When you place an order on the site subonic.com, we need your first and last name, your postal address and email address, your bank details, and also your phone number. This information allows us to deliver your order and keep you informed of the status of the order in progress.
We share your data with third parties when this is necessary for the fulfillment of your order, for example with our carriers. The performance of our contractual agreements constitutes the legal basis for processing this data concerning you. Without this data, we are unable to fulfill your order.
We always process your payment data in a secure payment environment. When you pay by bank card, your card data is sent directly to Sogenactif from our secure environment. Sogenactif handles bank card payments on our behalf. Your bank card data is not disclosed to us; Sogenactif simply tells us whether your payment was successful or not.
When you pay with PayPal, we have access to your account name, your email address, and the delivery address you use with PayPal. We need this data to fulfill your order.
We only share your data with third parties when this is necessary in the context of providing our services. The third parties we use are delivery service, payment service, and IT service partners. Third parties who have access to your data are only authorized to use it for the purpose of providing a service on our behalf. They are never authorized to use it for other purposes. We enter into agreements with these third parties under data processing agreements.
5. SUBSONIC NEWSLETTER
You can sign up for the newsletter on subsonic.com. For example, when your order has been completed, you can choose whether or not to subscribe to our newsletter. We use this data on the basis of your consent. If you subscribe to the newsletter, we will occasionally send you emails about our products or current or upcoming promotional offers.
If you have already placed an order with us, we may send you emails about similar products. We use this data on the basis of a legitimate interest.
As we are committed to never selling this information to third parties, you will not be contacted by them. However, third parties may handle mailing on our behalf. We agree with these third parties that they are obligated to process your data properly and securely. You may unsubscribe from our newsletter or request that we delete your data at any time. Click the link included in one of the newsletters you receive or click here to do so.
6. COOKIES
6.1 Definition
On our website subsonic.com we use cookies when you allow us to do so. A cookie is a file that is sent with the pages of this website and stored by your browser on your computer’s hard drive. The information stored in it can be sent back to our servers during a later visit.
In short, this collection of information serves to optimize your user experience and personalize it when you return to our website subsonic.com.
You can configure your cookie preferences at any time by accessing your browser settings to accept, block, or delete cookies. Settings may be located differently depending on the browser. Please consult your browser’s privacy or support page for more information.
In this section concerning cookies, we explain which cookies are placed and for what purposes.
6.2 Use of cookies:
We use cookies to store your settings and preferences, so that we do not have to ask you for them all the time. By clicking the “Accept” button in the cookie banner, you consent to the installation of the types of cookies described below.
By using this website, you consent to the installation of functional cookies. Marketing and statistical cookies are optional. You can change your cookie preferences or withdraw your consent at any time by selecting the “Cookie management” option displayed at the bottom of each page of our website
What types of cookies do we use?
- Functional cookies: these are used to collect information related to the use of the site in order to make navigation between its pages easier. This includes, for example, your shopping cart, your language preference… By storing these settings in cookies, it is not necessary to reapply these preferences and settings on each visit to our website.
- Statistical cookies: Statistical cookies are intended to adapt the site to the needs of its visitors. For this purpose, the number of visits, the number of pages viewed, as well as visitor activity and return frequency are measured. These cookies do not collect information that allows you to be identified. All information collected by cookies is aggregated and anonymous. They are used solely to improve the performance of our website.
- Marketing and social media cookies: text files used to target internet users’ behavior in order to improve their online experience. Social media cookies are generated via share buttons.
7. CUSTOMER SERVICE
You can contact us by email, via social media, or even by postal mail. We store this data because it allows us to better answer your question or better resolve your problem. The performance of the contract (your warranty rights) constitutes the basis for the processing we carry out using your data
8. HOW LONG DO WE KEEP YOUR DATA?
We use and retain your personal data for no longer than is necessary for the purposes for which it was collected. If you send a justified request for data deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons to retain your personal data (for example, retention periods under tax or commercial law). In the latter case, the data will be deleted once those reasons no longer apply.
9. YOUR RIGHTS
You have the right to request that the data held by Subsonic be communicated to you, insofar as it concerns your privacy. You are entitled to ask us to consult your personal data and to receive a copy of it. You have the right to request that your data be modified or deleted. You also have the right to ask us to stop sending you emails. Do you want to know whether the data we hold about you is accurate? Do you have any other questions about our privacy policy? In that case, contact us via our customer service. If you are not satisfied with the way Subsonic processes your data, you have the option of contacting the authority responsible for the protection of personal data.