Warranty

SUBSONIC, THE BEST VALUE FOR MONEY!

Since their conception, we always take the greatest care of the quality of our products. We have selected the best materials and suppliers to offer a product with the best value for money.

24 MONTHS WARRANTY ON ALL OUR SUBSONIC PRODUTS

At Subsonic, we are committed to providing high-quality products that are tested and inspected before shipping. Our products come with a legal 2-year warranty from the date of purchase, covering manufacturing defects and technical malfunctions occurring under normal use conditions.

✅ What our warranty covers
During the warranty period, if a product presents a confirmed manufacturing defect or a malfunction not caused by misuse, we will, at our discretion:

  • Provide remote troubleshooting (via guidance or diagnostic procedures),

  • Replace the product with a new or equivalent refurbished unit,

  • Or offer a refund if no other solution is possible.

Important: To be eligible for replacement or refund, the customer must cooperate with the diagnostic process. Refusing to follow the suggested solutions (resetting, updates, connection checks, etc.) may result in denial of warranty.

🚫 What the warranty does not cover
The warranty does not cover the following cases, considered misuse or out-of-warranty damage:

  • Damage caused by drops, impacts, or intentional/accidental breakage,

  • Attempts to repair, disassemble, or modify the product by the user,

  • Normal wear and tear (e.g., seat leather, sagging foam, less responsive buttons),

  • Exposure to abnormal conditions (humidity, excessive heat, liquids, power surges, etc.),

  • Use in professional or intensive settings not intended for the product (e.g., public gaming rooms, intense e-sports use),

  • Refusal to cooperate with the technical diagnostic.

🛍 Products purchased from a reseller
If your product was purchased from an authorized Subsonic reseller, please contact them directly for warranty support. Proof of purchase will be required.

🛠 Warranty process

  • Contact our customer service via [email/phone/website].

  • Our team will guide you through a remote diagnostic.

  • If a covered defect is confirmed, we will offer a solution (repair, replacement, or refund).

In case of replacement:

  • If the request is made within the first 30 days, a new product may be sent.

  • After 30 days, an equivalent refurbished product may be provided.

💬 Our commitment
We do our best to ensure your satisfaction. However, we apply our policy fairly and rigorously to prevent abuse, while providing a reliable and honest experience for all our customers.