Subsonic, whose registered office is located at 314 allée des Noisetier - Bâtiment B - 69760 Limonest, as data controller, attaches great importance to the protection and respect of your privacy and we, therefore, ensure compliance with the applicable laws on the protection and security of confidential data. The subsonic.com website allows you to order Subsonic products and subscribe to our newsletter. We also use cookies when you visit our website. This means that in some cases we store personal data about you as a visitor to subsonic.com.

Our Privacy Policy is designed to inform you of our practices regarding the collection, use, and sharing of information that you may provide to us through our website www.subsonic.com 


When we receive your data or transfer them to our subsonic.com online shop, we always use encryption technologies that are recognized as common and secure standards within the IT industry. 

When we receive or transfer certain critical data such as financial information, we use a secure server and connection via our payment platform Sogenactif.


The subsonic.com website is hosted by OVH, whose head office is based in Roubaix (59). This means that all the personal data collected on our site are stored on the servers of our host. This may include IP addresses, contact requests, metadata, and communication data for example.

External hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6, para. 1, letter b of the GDPR) and in the interest of a secure, fast, and efficient provision of our online offer by a professional provider (Art. 6, para. 1, letter f of the GDPR). If corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 letter an of the GDPR and Art. 25 Para. 1 of the TTDSG, insofar as the consent includes the storage of cookies or the access to information in the user's terminal.

Our hosting provider will only process your data to the extent necessary to fulfill its service obligations and will comply with our instructions regarding this data.


When you place an order on the subonic.com website, we require your first and last name, your postal address and e-mail address, your bank details, and also your telephone number. This information enables us to deliver your order and keep you informed of the status of your order. 

We pass on your data to third parties where this is necessary for the execution of your order, for example to our transporters. The execution of our contractual agreements is the legal basis for processing your data. Without this data, we are not able to execute your order.

We always process your payment data in a secure payment environment. When you pay with a bank card, your card details are sent directly to Sogenactif from our secure environment. Sogenactif is responsible for processing credit card payments on our behalf. Your credit card details are not disclosed to us, Sogenactif simply tells us whether or not your payment has been made successfully.

When you pay with PayPal, we have access to your account name, your email address, and the delivery address, which you use with PayPal. We need this information to process your order.

We only pass on your data to third parties where this is necessary for the provision of our services. The third parties we use are partners who provide delivery services, payment services, and IT services. Third parties who have access to your data are only allowed to use it to perform a service on our behalf. They are never allowed to use it for any other purpose. We make agreements with these third parties in the context of subcontracting agreements.


You can subscribe to the newsletter on subsonic.com. For example, when your order has been completed, you can subscribe or not to our newsletter.  We use this data on the basis of your consent. If you subscribe to the newsletter, we send you from time-to-time e-mails about our products or current or upcoming promotional actions.

If you have already placed an order with us, we may send you emails about similar products. We use this data on the basis of a legitimate interest.

As we undertake never to sell this information to third parties, you will not be contacted by them. However, third parties may carry out the mailing on our behalf. We agree with these third parties that they are obliged to handle your data correctly and securely. You can unsubscribe from our newsletter at any time or ask us to delete your data.  To do so, click on the link in one of the newsletters you receive or click here.


6.1 Definition 

On our subsonic.com website, we use, when you allow us to, cookies. A cookie is a file that is sent with the pages of this website and stored by your browser on your computer's hard drive. The information stored in the cookie can be sent back to our servers on a subsequent visit. 

In short, this collection of information is used to optimize your user experience and to personalize it when you return to our subsonic.com website.

You can configure your cookie preferences at any time by accessing your browser settings to accept, block or delete cookies. The settings may be placed differently depending on the browser. Please consult your browser's privacy or support page for more information. 

In this section on cookies, we explain which cookies are set and for what purpose.

6.2 Use of cookies:

We use cookies to save your settings and preferences so that we don't have to ask you for them all the time. By clicking on the "Accept" button in the cookie banner, you consent to the installation of the types of cookies described below. 

By using this website, you consent to the installation of functional cookies. Marketing and statistical cookies are optional. You can change your cookie preferences or withdraw your consent at any time by selecting the "Cookie Management" option at the bottom of any page on our website 

What types of cookies do we use?

- Functional cookies: These are used to collect information relating to the use of the site in order to facilitate navigation between its pages. For example, your shopping cart, your language preference, etc. By storing these settings in cookies, it is not necessary to re-apply these preferences and settings each time you visit our website. 

- Statistical cookies: The purpose of statistical cookies is to adapt the site to the demands of its visitors. To this end, the number of visits, the number of pages viewed and the activity of visitors, and their frequency of return are measured. These cookies do not collect any information that could identify you. All information collected by cookies is aggregated and anonymous. They are only used to improve the performance of our website.

- Marketing and Social Networking Cookies: text files used to target user behavior to improve their online experience. Social network cookies are generated via the sharing buttons.


You can contact us by email, social networks, or even by post. We store this data because it allows us to better answer your question or solve your problem. The execution of the contract (your right to a guarantee) is the basis for the processing of your data by us.


We use and store your personal data for no longer than is necessary for the purposes for which it was collected. If you send a justified request for deletion of the data or withdraw your consent to the processing of the data, your data will be deleted, unless we have other legally permissible reasons for retaining your personal data (for example, retention periods under tax or commercial law). In the latter case, the data will be deleted once these reasons are no longer applicable.


You have the right to request that the data held by Subsonic be made available to you, insofar as they relate to your private life. You are entitled to ask to see your personal data and to receive a copy of them. You have the right to request that your data be amended or deleted. You also have the right to ask us to stop sending you e-mails.  Do you want to know if the data we have about you is accurate? Do you have any other questions about our privacy policy? If so, please contact us via our customer service. If you are not satisfied with the way Subsonic handles your data, you can contact the authority responsible for the protection of personal data.